Free Demos and templates

• Sarbanes-Oxley Pivot Diagrams
  
  
• Help Desk Flow
  
  
  

  "Here you will see the six data collection points for this example help desk. Call volumes, wait times, and resolution rates are tracked at each point in the process. The diagram flows from left to right and top to bottom. Not every caller will experience each of the steps, if a problem is resolved by a Level One technician, then the caller does not progress to the Level Two technician.

  
  
  
  
  
  
  
• Fault Tree Analysis
  
  
• PC Assembly Process Flow
  
  
• Supply Chain Analysis
  
  
• Value Stream Mapping
  
  
• Factory Floor Assembly Plan
  
  
• Loan Consolidation Process
  
  
• Investment Analysis Report
  
  
• HVAC Controls
  
  
• Military Organization Chart
  
  
• Network Equipment Rack
  
  
• Insurance Claims by State
  
  
• Audit Process
  
  
• Office Space Planning

Labels: Free Stuff, Help, Products, Tutorials

Ease of use

Say you're walking down the street in a strange town, and you'd like to find a Starbucks.
(OK the question might be how not to find a Starbucks.)

Dial (1-800) GOOG-411, on your obnoxious cell phone. Speak your location and what you are looking for and you'll be connected to the harassed barista of your choice. There is no charge for the service.

It also works from a real phone. It also finds other businesses than just coffee pushers.


Goog411



See all Topics

Labels: Answers, Free Stuff, Help, Search

Where'd it go?

Keeping Found Things Found™

"What is KFTF?

The classic problem of information retrieval, simply put, is to help people find the relatively small number of things they are looking for (books, articles, web pages, CDs, etc.) from a very large set of possibilities. This classic problem has been studied in many variations and has been addressed through a rich diversity of information retrieval tools and techniques.

A follow-on problem also exists which has received relatively less study: Once found, how are things organized for re-access and re-use later on? What can be done to avoid the need to repeat the process by which the information was found in the first place? (If, indeed, it is possible to repeat this process.) We refer to this as the problem of Keeping Found Things Found™ or KFTF."

Labels: Answers, General, Help

From a Crabby Lady

"Sometimes when you're stuck on a problem using an Office program, you need help and you need it NOW (not unlike the "I need it NOW!" urgency for a very nearby public restroom for your recently trained 2-year-old). You just want to be able to type a word or a phrase into search and have your answer immediately returned in the form of a simple, short article that explains it all.

Other times you might like to watch someone show you how it's done, although it isn't always possible to wander the hallways and look for an unsuspecting coworker to enlighten you.

Office Online offers a multitude of ways to get "show me now!" help as well as other types of assistance. Today I'll cover six of them."

Labels: Answers, Help